Operativni sistem veštačke inteligencijeAIOS Business
Withdrawal and Termination Information
Version: 2026-09-01-v2
1. Who does it apply to?
This information sheet applies to absentee contracts of natural persons acting as consumers for the AIOS Business service. The consumer cancellation rules only apply to a customer acting as a business or in the scope of a professional activity, if it is required by mandatory legislation or a separate contract.
The mandatory consumer protection rules of the country of the user's habitual residence, which cannot be deviated from by agreement, take precedence over any general contractual clause that differs from this.
2. Hungarian and EU statutes
In the case of contracts concluded between absent consumers, as a general rule 14-day right of withdrawal without reason or – depending on the nature of the service – upon the commencement of performance exists, except for cases defined by law.
In the case of services, the deadline is generally calculated from the date of conclusion of the contract.
If the consumer specifically requests that the performance of the service begins before the end of the withdrawal/termination period, the system must record this as a separate, verifiable statement. If the consumer legally cancels after the performance has begun, the fee proportional to the service actually performed can be settled in accordance with the mandatory legislation.
3. Online "Withdraw from the contract" function
During the withdrawal period, AIOS Business makes the "Withdraw from the contract" function clearly and continuously available to the user.
The online declaration requests at least the following data: the name of the consumer; identification data of the contract or subscription affected by the cancellation; the electronic contact on which the consumer requests confirmation of the cancellation.
Before the final send, the system provides a clear "Cancellation Confirmation" action.
After sending, AIOS Business will send an acknowledgment of receipt on a durable data medium without undue delay. The confirmation shall contain at least the contents of the withdrawal/termination statement, the date and exact time of receipt, the case identifier, the next steps and the applicable refund information.
4. Termination of account in case of cancellation
If the withdrawal or termination is valid, AIOS Business will terminate or restrict access to the relevant paid service; may prevent further use of the digital service; initiates the termination of the entire AIOS account at the user's request; before deletion - where necessary - it provides the opportunity to extract returnable content; and keeps only the data that must be kept for the necessary time.
Deletion of the account cannot be used to terminate a mandatory consumer right that exists even after the withdrawal or termination of the contract.
5. Refund
In case of legal cancellation, the amount to be reimbursed must be repaid within the deadline according to the applicable law. According to the Hungarian consumer statutes, the business was expected to learn about the withdrawal as a general rule within 14 days completes the refund.
As a general rule, the refund is made in the same way as the original payment method, unless the consumer specifically agrees to a different method and this does not result in additional costs.
AIOS Business may not use a general "no refund" clause that would exclude a mandatory consumer right to refund.
6. Digital Service and User Content
In the event of termination, the service provider may terminate further use of the digital content or digital service as permitted by law, including blocking access or the user account.
User content, personal data and non-personal content are handled according to the applicable data protection and consumer protection rules.
7. Country-specific rules
The system fills in the local mandatory supplement based on the consumer's country/habitual place of residence recorded during registration and, where necessary, region, state or province.
The country module defines, among other things, the withdrawal/termination period, the method of exercising the right, the exceptions, the refund deadline, the mandatory local complaint or dispute resolution information and any additional state/provincial rights.
The relevant information must always be displayed on the user interface in the selected language, but the translation cannot change the content of the mandatory right.
8. Contact and response deadline
In addition to the opt-out function, the consumer can also exercise his right with other clear statements permitted by law.
Customer service email address:
support@aios-business.com
Primary web contact:
Contact / Send message form.
AIOS Business se obavezuje da će pismeni zahtev korisničkog servisa odgovoriti u pisanom obliku, substancijalno i na način koji se može verifierati, najkasnije u roku od 30 dana od dana njegovog prijema, i postupiti po dostavljanju odgovora. Ako se zahtev kvalifikuje kao pismena potrošačka žalba, na odgovor se primenjuju odredbe Zakona o zaštiti potrošača br. 1997. CLV. člana 17/A. (6) stav; stav po kojem se odbacuje žalba mora biti obrazložen. Sistem primenjuje obavezne lokalne rokove za odgovor, jezičke, potvrđujuće, evidencijske, obrazloženjske i žalbene zahteve na osnovu registrovane zemlje korisnika i - gde je potrebno - regiona, pokrajine ili federalne jedinice. Ako obavezno pravo registrovane zemlje ili stvarno uobičajeno mesto boravka potrošača propisuje kraći ili povoljniji uslov, primenjuje se taj uslov; pružanje registrovane zemlje ne ograničava potrošača na obavezna prava koja mu pripadaju.